Recent Posts

What To Do AFTER The Fire

8/12/2019 (Permalink)

Fire Damage What To Do AFTER The Fire Call SERVPRO of Metrocrest for your fire restoration needs

Becoming a victim of a fire loss is never on anyone's list of 'to do's', but when or if it does happen to you or a loved one - it's good to have a checklist of what you need to do right away:

After the fire - your first call should be to your insurance agent to get the claim process rolling.  

Next - you should locate or start replacement of:

  • driver’s license
  • insurance policies
  • military discharge papers
  • Passports
  • birth, death, marriage certificates
  • social security or medical cards
  • credit cards
  • titles to deeds
  • stocks and bonds
  • wills
  • medical records
  • warranties
  • finance & income tax records
  • citizenship papers
  • mortgage papers

Know your coverage as most policies will cover temporary living expenses in addition to coverage of your home and contents.  The mitigation and restoration process can take months - depending upon the extent of the fire, smoke and odor damage to your property.

SERVPRO of Metorcrest Mitigation Process

1.Board-up/Secure the Property

2.Detail Inventory

3.Storage of Content

4.Disposal of Wet/Burned Content

5.Dehumidification of Structure

6.Mitigation of Smoke and Odor

7.Preparation for Re-Construction

8.Restoration vs Replace


Call SERVPRO of Metrocrest for your fire restoration needs. (972) 233-8400

It's the water you don't see

8/10/2019 (Permalink)

With any leak, it is the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions.  While the surface may seem dry, the water you do not see can contain bacteria, or cause mold, rot and other unseen damage.

DID YOU KNOW...The insurance industry estimates that approximately 90 percent of household damages stem from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures.


Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

Call the professionals of SERVPRO of Metrocrest (972) 233-8400 to help with your water damage needs.

What is in flood water?

8/5/2019 (Permalink)

Storm Damage What is in flood water? SERVPRO of Metrocrest is here to help!

Contaminated Flood Waters Contain Pathogens and Dangerous Debris 

When we respond to a case of flood damage due to a storm, one of the most frequent questions our technicians get is, "What is black water?", Black water is heavily contaminated water which is not only unsafe to drink but can also be hazardous simply to be around. It can be difficult to judge conditions in black water due to its typical gray, brown, or black coloration, with small particles often hiding potentially far greater hazards lying within. Here are a few things that can be found in a typical sample of black flood water. 

Dirt and Soil: Typically, most of the coloration in black water comes from dirt and soil trapped within. Many cases of flood damage result from heavy storms and rain, and these floodwaters often pick up significant amounts of soil before they ever reach a home. Although this dirt may sound harmless, it makes the water much heavier and more difficult to navigate if you get caught in it. 

Microorganisms in Black Water: Although the amount and type of organisms in flood can vary depending on its causes and specifics, almost all samples of black water contain very high levels of microorganisms. These may be parasites, bacteria, viruses, mold, or many other types of organism, and they may be able to cause health effects if ingested or absorbed through the skin. Therefore, it is never advised to drink flood waters and to seek medical attention immediately if you have. 

Sharp Metal and Glass: It can be very difficult to see sharp objects in a mass of floodwater, but even if you feel you are confident that such materials are not in the water, it is best always to assume they are. Sharp materials, even if they are tiny, often constitute one of the water's greatest risks. If they open a small cut or wound, this spot may go unnoticed by you but later can possibly develop a bad infection. If you have been cut or had black water touch an open wound, immediately disinfect the wound and apply medical aid as needed. 

SERVPRO of Metrocrest deals with flood damage so that you don't have to. If your home has been caught in a flood, call us at (972) 233-8400. 

A Water Damage and a Pack-Out

7/28/2019 (Permalink)

Why SERVPRO A Water Damage and a Pack-Out Did you know SERVPRO of Metrocrest did pack-outs?

When a home in Frisco, TX had a water damage, SERVPRO of Metrocrest was on site within an hour!  Multiple rooms were affected by the water damage. SERVPRO of Metrocrest extracted the water, set up drying and equipment but the only way to make it  "Like it never even happened.” was to also do a complete pack-out of furniture and contents of the home.  A pack-out, in regard to a water clean-up, basically means that everything that can be salvaged is inventoried, pictures taken and packed into boxes and moved to clean, secure location to be cleaned.  SERVPRO of Metrocrest’s experienced technicians were able to carefully clean and sanitize most of the items and furniture at our Addison, TX office.  The few items that were unsalvageable were documented and sent to the insurance company.   All of the cleaned, restored, furniture and contents, were then able to be stored and returned to the homeowners home as soon as all the reconstruction was done.

Call SERVPRO of Metrocrest for all your water damage and pack-out needs (972) 233-8400.

Signs that it is time for an air duct cleaning

7/17/2019 (Permalink)

Cleaning Signs that it is time for an air duct cleaning Is it time to get your air duct cleaned?

The air duct system is an important system of the house because it is responsible for air circulation and distributing the heating and cooling throughout the house.  Like most household systems, air ducts need to be cleaned and maintained every now and then to ensure that it continues to function properly and efficiently.  Air ducts do not need to be cleaned as often as other areas of the home, but it is beneficial for homeowners to be aware of when they need to be cleaned.  The following are common signs that it is time to get your air ducts professionally cleaned.

Mold or Mildew

If you notice mold or mildew growing anywhere in your home or within the air duct system, it is a good idea to have the air ducts cleaned.  Mold produces spores that spread to other areas by traveling through the air and they can very easily end up within the air duct system where they can get distributed throughout the house or cause mold to grow within the ducts.  Having your air ducts cleaned after eliminating a mold problem will help ensure that the mold growth does not reoccur.

Health and Respiratory Problems

Over time, dirt, dust, and other debris accumulate within the air ducts and end up getting distributed back into the breathing air of the home when the heat or air conditioner kicks on. 

Excess Dust and Debris from the Registers

The accumulated dust and debris within an air duct system can reach up to almost 40 pounds on average over the course of one year and this excess dust might gather around the vents or be released back into the breathing air.  If you notice excessive dust build up in the vents and registers, it may be beneficial to have the air ducts cleaned.

Reduced Efficiency

As the dirt and debris builds up in the air ducts, it contaminates the component parts and slows the air flow, forcing the system to work harder to circulate air.  This not only decreases the energy efficiency of the system leading to higher bills, but also increases the risk of breaking down.  If you notice that the heating or cooling is turning on more than normal or that your energy bills have increased, it may be necessary to have your air ducts cleaned.

It is easy for homeowners to forget about their air ducts, but it is important to look out for these signs to make sure you have your air ducts professionally cleaned when it is needed.  Professional air duct cleaning can improve the indoor air quality of your home and the energy efficiency of the HVAC system. 

Contact SERVPRO of Metrocrest (972) 233-8400 to have the air ducts in your home or commercial building professionally cleaned.

Hurricane Safety Tips

7/12/2019 (Permalink)

Storm Damage Hurricane Safety Tips Safety tips for the hurricane season

Hurricanes are powerful storms that can cause considerable damage to homes, buildings, and even entire communities and for those living in the Southern and Eastern U.S., there is a consistent threat of a hurricane for much of the year.  Hurricane season lasts from the earliest days of spring to late in the fall and it is very important for those that live in hurricane prone areas to always be ready for the possibility of a storm.  This includes preparing your home just before hurricane season, and knowing what to do before, after, and during a hurricane to keep yourself and your family safe.  Below are some important hurricane safety tips that can protect you, your family, and your property throughout the hurricane season.

Early Preparation and Supplies

Hurricane safety should be taken seriously from the very beginning of hurricane season to ensure that your family and property are prepared.  It is important to know the evacuation routes in your area in case you must evacuate, especially if your home is near the coast.  You should also have your home inspected to ensure that it is up to code to handle the strong winds of a hurricane.  Perhaps the most important preparation for hurricane season is putting together a supply kit so you and your family have everything you need to make it through the storm.  A hurricane supply kit should include the following:

1.-Non-perishable foods such as soups, cereal, and dry goods as well as a can opener

2.-Blankets, pillows, and sleeping bags

3.-Flashlight and batteries

4.-Gallons of water

5.-Toiletries such as toilet paper, toothbrushes, shampoo, etc.

6.-Family prescriptions and first-aid kits

7.-Important documents such as birth certificates, credit cards, social security cards, etc.


Hurricane Watch / Warning

When a hurricane watch or warning is issued in your area, you must immediately go on alert.  At this stage, you should make sure your supply kit is in order and take steps to board up your home while you still have time.  You and your family should also be ready to evacuate along the planned evacuation route if residents in your area are advised to do so.  You can effectively board up and prepare your home with the following steps:

1.-Turn off the water, electricity, and gas

2.-Lock all windows and doors

3.-Draw drapes and close blinds

4.-Secure loose, outside objects such as furniture, lawn decorations, potted plants, etc.

5.-Board up your windows with plywood boards that are ¾ inch thick or thicker

6.-Secure your doors with head and foot bolts and use straps or clips to contain your walls and     roof.

Impending Storm

If a hurricane has become imminent in your area, your home should be boarded up and your supplies should be available in case you need them.  You should also pay attention to local weather reports to stay updated on the progress of the storm.  It is best for your family to take shelter in the most secure area of your home as it might be too late by this point to safely evacuate.  If you are forced to evacuate before the storm hits, make sure you follow these steps:

1.-Leave as soon as possible to avoid traveling when the storm hits. Keep in mind that many others in your area may be evacuating at the same time.

2.-Make sure you leave with your entire family and have your hurricane safety kit ready to go.

3.-Take your cell phones to keep in constant contact with your family through the evacuation.

4.-You may need to make special accommodations for your pets because many shelters do not allow animals.

Eye of the Storm

1.-Do not leave the secure room

2.-Avoid going near windows

3.-Get weather updates from the radio, TV, or internet

4.-Have your supplies ready for use

5.-Do not be fooled by the eye of the storm, stay in your home as the storm will continue.

Aftermath and Returning Home

If you spent the storm taking shelter in your home, you should remain inside until the hurricane has passed completely.  If your family was forced to evacuate, make sure the municipal government has deemed it safe to return as floods, mud slides, downed power lines, property damage, and other resulting disasters can continue to make the area dangerous after the storm.  It is just as important to exercise safety precautions in the aftermath of a hurricane as it is during the storm and it may take a while for your home or area to return to normal.  In the meantime, try to stay safe in your home and use your emergency supplies if necessary.

Hurricanes vary widely in strength and have the potential to cause all types of problems from damage to your home to widespread flooding and destruction that can disrupt entire communities.  Following these safety tips will help you keep your family and your property safe in the event of a hurricane.  If you experience significant property damage as the result of a hurricane, make sure you call SERVPRO of Metrocrest (972) 233-8400 immediately to help repair the damage.  As professionals, will stabilize your home or building to prevent further damage and repair the home quickly so you can resume your normal life.

Fast Action and Thorough Drying After Water Damage

7/8/2019 (Permalink)

Water Damage Fast Action and Thorough Drying After Water Damage Coppell, TX water damage from a supply line to the water heater

When the homeowners of this Coppell, TX home first noticed water damage in their garage, the first thing they did was call SERVPRO of Metrocrest.  The most common source of water damage is a leaky or broken pipe. A great first step is to turn the water off at the main pipe into your house. Next, is to contact your local professionals at SERVPRO of Metrocrest (972) 233-8400 to handle the damage that may have been caused by the water. With any leak, it’s the water you don’t see that can cause mold, rot and damage to the value of your home. We highly recommend not trying to clean it up yourself and let our trained, certified technicians make it “Like it never even happened.”

Proper water damage restoration includes two key concepts, which are fast action and thorough drying. Mitigation requires quick action, which means the faster that we arrive on-site to perform cleanup and restoration, the better the results, including lower claim costs. Our professional drying equipment and use of state-of-the-art restoration techniques helps ensure that your property is taken care of right the first time by properly drying the structure.

We are here 24-7, 365 days a year for your emergency response needs. Call SERVPRO of Metrocrest.

4th of July safety tips

7/3/2019 (Permalink)

Fire Damage 4th of July safety tips Fireworks safety tips for 4th of July

According to the National Fire Protection Association, more fires are reported on July 4 than any other day throughout the calendar year. Each year fireworks are responsible on average for over 1,300 structural fires, 300 vehicle fires and more than 17,000 miscellaneous fires that cause personal injuries.

The National Safety Council recommends that fireworks be left to the professionals and advises everyone to stay away from consumer-packaged fireworks and to enjoy the celebrations of your local towns and municipalities. 

If fireworks are legal in your state, take these precautions from the National Safety Council.

  • Never allow young children to handle fireworks
  • Older children should use them only under close adult supervision
  • Anyone using fireworks or standing nearby should wear protective eyewear
  • Never use fireworks while impaired by drugs or alcohol
  • Never light them indoors
  • Only use them away from people, houses and flammable material
  • Only light one device at a time and maintain a safe distance after lighting
  • Never ignite devices in a container
  • Do not try to re-light or handle malfunctioning fireworks
  • Soak unused fireworks in water for a few hours before discarding
  • Keep a bucket of water nearby to fully extinguish fireworks that don't go off or in case of fire.

SERVPRO of Metrocrest wants you to stay safe!  Enjoy the parties, barbeques, and celebrations….we are here if you need us.  Call 972-233-8400.

Commercial Duct Cleaning

7/2/2019 (Permalink)

Commercial Commercial Duct Cleaning A Dallas, TX Duct Cleaning

When it comes to fighting dirty indoor air, SERVPRO of Metrocrest has what it takes to help everyone breathe easier and feel better in the workplace and at home. Our commercial and Residential duct cleaning procedures conform strictly to the high standards of the National Air Duct Cleaning Association (NADCA). Our technicians are fully trained in the latest techniques and equipped with state-of-the-art equipment to perform the most thorough cleaning that will ensure a healthier, more productive, clean air environment for your employees or family members. In addition, our team of technicians will get the job done with minimal disruption to your home, office facilities, employees and work schedules. SERVPRO of Metrocrest will send out one of our experienced Project Managers to perform a walk through to provide an estimate at no cost to you! 

If your commercial building or residential home needs a duct cleaning, call the company that cares, SERVPRO of Metrocrest (972) 233-8400.

We provide immediate service day or night!

6/20/2019 (Permalink)

SERVPRO of Metrocrest provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in the Dallas/Fort Worth Area. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or water damage to strike your Dallas/Fort Worth commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when the need arises for professional cleaning or emergency restoration services, we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration
  • Commercial Mold Remediation
  • Commercial Storm Damage Restoration
  • Commercial Cleaning Services