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A Water Damage Can Happen Anywhere!

11/21/2017 (Permalink)

Water Damage A Water Damage Can Happen Anywhere! Ann Taylor Store at North Park Mall Dallas, Texas

Water damages can happen anywhere from homes, hotels, churches, to malls. SERVPRO of Metrocrest was called out to the Ann Taylor store in North Park Mall when they had a sprinkler system go off in their dressing room area and needed water mitigation and structural drying.

The store manager who found the water damage acted quickly by calling SERVPRO of Metrocrest and getting help as soon as possible. SERVPRO of Metrocrest knows the importance of getting a business back up and running as if it “Never Even Happened”.

In the case of a shopping mall where water damage is likely to affect a large area, calling a professional water damage restoration company like SERVPRO of Metrocrest certainly advisable to ensure proper and quick cleanup, disinfection and drying of the building.

Call SERVPRO of Metrocrest for your water mitigation and Structural Drying. (972) 233-8400

Time is Money in a Water Damage

11/21/2017 (Permalink)

You have heard it said again and again: Time is money.

The old adage is never truer than when dealing with a water-damaged home or business. Every minute matters, because every minute the property remains wet could turn primary damage into secondary- or even permanent damage.  That's why emergency response matters.  

Secondary water damage occurs when the moisture from the primary event (flood, leak, etc.) begins to evaporate on its own into the air.  Over time the air will no longer be able to hold the moisture from the evaporation.  The moisture will have to go somewhere and a very basic principle behind psychometrics is that wet goes to dry.  The moisture may go into your drywall, cabinetry, sheetrock, hardwood floors, vinyl floors, etc.  Once the moisture is allowed to sit, mold can then begin to grow.  This is why emergency action is so incredibly important.

Let's face it: Floods, burst pipes, and leaks simply don't abide by the 9-to-5 workday.  So why should your restoration provider?  SERVPRO of Metrocrest Professionals are on-call 24 hours a day, 365 days a year, with the state-of-the-art equipment and proven methods to get the job done right as quickly as possible. This includes every holiday, even Thanksgiving.  So, if that turkey decides to burrow into your piping and causes a water damage to occur you can call us and we will be there.

If the unthinkable happens, call your local SERVPRO of Metrocrest Professionals at (972) 233-8400 to help you avoid the cost and hassle of secondary damages.  We pledge to help make it "Like it never even happened."

Fire Damage is Never Scheduled

11/15/2017 (Permalink)

For most people fire damage isn’t on their mind much, but in all honesty, it should be. The first 48 hours after a fire often makes the difference between ‘restoring’ vs. ‘replacing’ your property and personal belongings. SERVPRO of Metrocerst provides a timely response with mitigation services ranging from fire, smoke and soot removal to content claims inventory and document restoration. Here is a timeline to help ease your mind of what should be done before and after SERVPRO of Metroplex arrives:

When Will Help Arrive?

  1. One Hour: Within one hour from notice of loss, a SERVPRO of Metrocrest professional will contact you to arrange for service.
  2. Four Hours: Within four hours of loss notification, a SERVPRO of Metrocrest will be onsite to start mitigation services.
  3. Detailed Explanation:  A trained and uniformed SERVPRO of Metrocrest employee will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
  4. Pretesting: A SERVPRO of Metrocrest employee will begin pretesting for restorability, working from the source of the damage outward.
  5. Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.
  6. Cleaning, Restoration, & Deodorization: SERVPRO of Metrocrest will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We then use state-of-the-art restoration techniques to make it “like it never even happened.”
  7. Final Walk-through: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

What To Do Until Help (SERVPRO of Metrocrest) Arrives

  • Limit movement in the home to prevent soot particles from spreading and additional damage from occurring
  • Place clean towels or old linens on rugs and high-traffic areas and upholstery
  • Coat chrome faucets, trim and appliances with petroleum jelly or oil
  • Place aluminum foil or wood blocks between furniture legs and wet carpet

What NOT To Do

  • Do not wash any walls or painted surfaces
  • Do not shampoo carpet or upholstery
  • Do not clean electrical equipment
  • Do not send clothing to a dry cleaner; improper cleaning may set smoke odor

SERVPRO of Metrocrest responds quickly offering a full line of fire cleanup and restoration services to help you return home as soon as possible. Before risking further damage by attempting to clean up the damage yourself, call the fire damage clean up and restoration professionals at (972) 233-8400.

SERVPRO of Metrocrest Means Business for Water Restoration

10/11/2017 (Permalink)

Commercial SERVPRO of Metrocrest Means Business for Water Restoration SERVPRO of Metrocrest Can Handle the Big Stuff

When it comes to retail property, we mean business. Your store’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, you need trained and trustworthy professionals. SERVPRO of Metrocrest has been helping retail and commercial businesses since 2009.

If a disastrous fire, flood or mold problem closes your doors, the price tag of lost revenue can add up quickly. Your local SERVPRO of Metrocrest understands the urgency of minimizing business interruptions while keeping recovery costs low. By providing 24-hour emergency response and cleanup and restoration services, as well as expert cleaning services that reach beyond the range of your janitorial staff, it is the job of your local SERVPRO of Metrocrest will get you back in business quickly and with minimal interruption to you or your customers.

For more information on the services that SERVPRO® of Metrocrest provides regarding water and fire damage cleanup for your commercial structures, please visit or call: or call today at (972) 233-8400

SERVPRO Water Removal Experts for Coppell and Addison

10/3/2017 (Permalink)

Water Damage SERVPRO Water Removal Experts for Coppell and Addison Let SERVPRO of Metrocrest use our professional equipment and trained technicians to remediate your water damage

SERVPRO of Metrocrest has been removing unwanted water, from both businesses and homes, in the greater Dallas, TX area for many years.  We know, from personal experience, that a water damage whether caused by flooding rains or a busted appliance can be scary & stressful.  We also know that you may want to clean up the water yourself, but then find that you start smelling odors just a few days later.  There is a science behind drying and as an active IICRC firm, we have the knowledge, expertise, and experience to help clean up your property before further damage occurs.  Water damage is never expected and can happen day or night, so it is important to keep our number handy.  We recommend saving it to your phone, so when a pipe bursts or a washing machine suddenly malfunctions, you can quickly reach us. 


Here to help whenever YOU need us!

SERVPRO of Metrocrest Participates in 9/11 Dallas Stair Climb

9/14/2017 (Permalink)

Community SERVPRO of Metrocrest Participates in 9/11 Dallas Stair Climb SERVPRO of Metrocrest setup fans to Cool Down the Participants after their Climb

SERVPRO of Metrocrest participated, as a volunteer and donor, in the Dallas 9/11 Memorial Stair Climb on September 19, 2017 in downtown Dallas at the Renaissance Tower.  This is our third year to contribute to this wonderful event.  We feel so honored for the opportunity to work with these amazing individuals and groups.

September 11th marks the anniversary of a day that most of us promised to never forget.  

Many joined us as firefighters, law enforcement and EMS personnel from the north Texas region and beyond, supported by members of the community, came together for a day of extreme physical challenge and intense reflection in a truly inspirational setting. 

Together we honored New York's Bravest and Finest who sacrificed their lives on September 11, 2001 as well as our local heroes; while supporting the families who have survived them.

For more information on the services we provide regarding water and fire damage cleanup for your commercial structures, please visit or call: or call today at (972) 233-8400

SERVPRO Cleans Up Flooded Building in North Dallas

9/14/2017 (Permalink)

Commercial SERVPRO Cleans Up Flooded Building in North Dallas Water flooded 6th floor Ready for SERVPRO of Metrocrest

SERVPRO of Metrocrest was called out to an emergency water damage at a high rise building in North Dallas on 8/16/2017 by the building's Chief Engineer.  An ERP (Emergency Response Plan) had been created by SERVPRO of Metrocrest for the building about 6 months prior to the water damage.  SERVPRO of Metrocrest arrived on site within 30 minutes of receiving the initial call for emergency water damage service.

The water had affected 2 floors of the building and about 7,000 square feet of the office space.  A refrigerator line bad busted over the weekend, and had affected the 6th and 7th floors of the North Dallas building.  SERVPRO of Metrocrest immediately began extracting water, in order to mitigate additional water damage to other floors of the building.  Drying equipment was setup to dry all affected flooring, ceilings, and walls.

All building materials affected were dried, and cleaned in 4 days, so the office tenants were back to business as usual.

For more information on the services that SERVPRO® of Metrocrest provides regarding water and fire damage cleanup for your commercial structures, please visit or call: or call today at (972) 233-8400

Commercial Water Damage - What To Do When It Happens

7/14/2017 (Permalink)

Commercial Commercial Water Damage - What To Do When It Happens Commercial Water Disasters DO Happen - SERVPRO® of Metrocrest is READY!

As the owner of a commercial property in Dallas and the surrounding areas, you will likely be responsible for maintaining its pipework including repairs if things go wrong. Since most office buildings and businesses remain unoccupied at night and on weekends, the potential for water damage can be very high on these premises.

Detecting Water Damage

Leaks can be caused either suddenly as in the case of bursting pipes, which can be detected instantly, or gradually by a hose or pipe leaking slowly over a period of time. Underground leaks are another common problem. To find out if your business has a water leak look for the following signs.

  • Do you hear the sound of running water?
  • Are any wet areas or running water visible?
  • Can you detect an unusual drop in water pressure?

If you find yourself answering in the affirmative to any of these questions in Dallas and the surrounding areas, there is a good chance of an undetected water leak present at your business. SERVPRO® of Metrocrest can come to your place of business and check for moisture in your walls, floors, and ceiling. If you do in fact have a water leak, we will be able to successfully help with the structural drying of your business.

For more information on the services that SERVPRO® of Metrocrest provides regarding water and fire damage cleanup for your commercial structures, please visit or call: or call today at (972) 233-8400

Flooded Commercial Building in Dallas, TX

6/9/2017 (Permalink)

Storm Damage Flooded Commercial Building in Dallas, TX SERVPRO of Metrocrest Drying Equipment Ready for Action!

SERVPRO of Metrocrest was called out to a flooded building that was under construction in Dallas, TX.  Flash flooding had caused approximately 15,000 sq ft of the building to fill with water.  Fortunately, only concrete flooring was affected.  The water, however, had gotten as high as 12 inches deep in some areas and affected a very important electrical room.  SERVPRO of Metrocrest pumped and then extracted water from the structure before setting up drying equipment.

After receiving the weekend call for help from the customer, SERVPRO was able to arrive on site within one hour.  The happy customer had called SERVPRO of Metrocrest because we had previously performed an Emergency Response Plan (ERP) for the customer.  This ERP allowed the customer immediate access to our emergency contact information.  The ERP gave technicians from SERVPRO of Metrocrest exact information regarding emergency shutoffs, entry points, and important points of contact in the facility.

For more information on the services that SERVPRO® of Metrocrest provides regarding water and storm damage cleanup for your commercial or residential structure, please visit or call:

or call us today at (972) 233-8400

Lightning Can Cause Fires in North Texas

5/19/2017 (Permalink)

Fire Damage Lightning Can Cause Fires in North Texas Lightning Strike Causing Fire - SERVPRO of Metrocrest is READY!

Did you know that thunderstorms can create fire damage in your home or business? Lightning striking your home can set your electrical lines on fire and create smoke damage, or any other material it happens to strike. When this happens, it leaves your home smoked up with a black residue (soot) all over your home or business. Don’t worry because the SERVPRO of Metrocrest professionals are here to make fire damage “Like it never even happened.®”.  Locally owned and operated in Addison, Texas, and serving the greater Dallas, TX area. Yes, we have came to the rescue of many smoke damaged homes and businesses due to lightning strikes. We are the fire and smoke damage professionals for North Texas!

SERVPRO of Metrocrest has the capability to pack out your home or business contents after a fire loss. Cleanup those contents and store them in a safe warehouse facility .


Please call SERVPRO of Metrocrest at:

(972) 233-8400, or visit our website at